Welcome to Hereford Karl’s Taxi.

These Terms & Conditions govern the use of our website and services, including taxi bookings, wheelchair-accessible transport, airport transfers, courier services, and long-distance travel.

By booking with us or using our website, you agree to these terms.
If you do not agree, please do not use our services.

Bookings

• All bookings are subject to availability.

• Bookings can be made online, by phone, text, or email.

• You must provide accurate travel details (date, time, pickup address, destination, passenger count, luggage needs, accessibility needs).

• We reserve the right to refuse bookings deemed unsafe, unlawful, or unreasonable.

Airport Transfers

• Passengers must provide correct flight details.

• We monitor flights, but delays/cancellations beyond our control are not our responsibility.

• Waiting time charges may apply beyond our standard grace period.

Pricing & Payment

• Prices are confirmed at the time of booking unless journey details change.

• Payments may be made online, by card, or in cash (if allowed).

• Pre-payment may be required for airport transfers, long-distance trips, or high-value bookings.

• Quotes are based on:

  • Distance & travel time

  • Time of day/night

  • Vehicle type required

  • Special assistance needs

  • Luggage requirements

Extra Charges May Apply For

• Additional stops

• Excess luggage

• Waiting time beyond the included period

• Cleaning fees for spills or damage

• Tolls, parking, congestion or clean-air zone charges (if applicable)

Cancellations & Refunds

Customer Cancellations

• Local bookings: Free cancellation up to 2 hours before pickup.

• Airport / long-distance bookings: Free cancellation up to 12 hours prior.

• Cancellations after these times may incur a charge up to the full fare.

No-Show

A booking is treated as a no-show if:

• The passenger does not arrive at the pickup point

• The driver cannot contact the passenger

• The passenger cancels after the driver arrives

No-show bookings are charged in full.

Company Cancellations

We may cancel due to extreme weather, emergencies, safety concerns, or circumstances beyond our control. Where possible, we will attempt to arrange alternative transport.

Passenger Responsibilities

Passengers must:

• Be ready at the agreed pickup time

• Provide correct contact information

• Behave courteously and respectfully

• Wear seatbelts

• Not smoke, vape, or consume alcohol inside vehicles

• Not damage or soil the vehicle

We may refuse service to passengers who are intoxicated, aggressive, or pose a safety risk.

Wheelchair & Accessibility Bookings

• Please specify wheelchair type and passenger needs at booking.

• We provide safe boarding, restraints, and trained assistance.

• Carers or support passengers are welcome to travel when space allows.

Luggage

• Passenger luggage is carried at owner’s risk.

• Please inform us if you are travelling with bulky or medical equipment.

• We reserve the right to refuse excessive or hazardous luggage.

Delays & Liability

We aim to be punctual; however, we are not liable for delays caused by:

• Traffic, accidents, road closures

• Severe weather

• Flight delays beyond our control

• Events outside our reasonable control

Under no circumstances are we liable for:

• Missed flights, trains, or appointments

• Loss of income, time, or consequential damages

We recommend leaving extra time for travel, especially airport journeys.

Child Safety

• UK law requires children to use appropriate restraints.

• We can supply child seats if booked in advance.

• Parents/guardians are responsible for ensuring compliance.

Pets

• Guide/assistance dogs are always welcome.

• Other animals may be accepted with advance notice.

Conduct & Safety

We prioritise passenger comfort and safety. Drivers reserve the right to terminate a journey if passenger behaviour becomes threatening or unsafe.

Website Use

• Content on our website is for general information.

• Do not copy or misuse content or images without permission.

Changes to Terms

We may update these Terms & Conditions.
Latest revision date will be shown below.

Last updated: Nov 4 2025

Contact Us

For questions or support:

Phone: 01432 667509
Email: karls-taxis@outlook.com