Welcome to Hereford Karl’s Taxi.

We are committed to protecting your privacy and ensuring your personal data is handled safely and securely. This Privacy Policy explains how we collect, store, and use your information when you visit our website, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

By using our website and services, you agree to this policy.

Who We Are

Hereford Karl’s Taxi
Based in Hereford, United Kingdom
Email: karls-taxis@outlook.com

We act as the Data Controller for your personal information.

Information We Collect

We may collect the following information:

Personal Information

• Name

• Contact number

• Email address

• Pickup and drop-off addresses

• Trip date, time, and travel details

• Payment information (handled securely by our payment provider — we do NOT store card details)

Accessibility / Assistance Information

If relevant, we may collect optional accessibility information such as:

• Wheelchair or mobility requirements

• Assistance needs

This ensures safe and suitable transport.

Website Usage Information

When you visit our website, we may automatically collect:

• IP address

• Browser type & device

• Pages visited

• Cookies & tracking data (see “Cookies” section)

This helps improve website performance and user experience.

How We Use Your Information

We use your data to:

• Process bookings and payments

• Provide taxi services

• Communicate with you regarding your reservation

• Manage customer service enquiries

• Improve our services and website

• Send booking confirmations, receipts, or updates

• Ensure safety and compliance with UK regulations

We do not sell or rent your information to third parties.

Legal Basis for Processing

We only process personal data when legally allowed. Legal grounds include:

• Your consent

• Fulfilling a contract (e.g., booking a taxi)

• Legal requirements (e.g., safeguarding / transport records)

• Legitimate business interests (service improvements, security)

Data Sharing

We may share your data only when necessary:

• With drivers assigned to your booking

• With payment processors (for secure payments)

• With law enforcement if legally required

We do not sell personal data to marketing companies.

Data Security

We take reasonable technical and organisational measures to protect your data from:

• Loss

• Theft

• Unauthorised access

• Misuse

Payment data is encrypted and processed securely by our payment provider.

How Long We Keep Your Information

We keep your information only as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

Trip and invoice records may be stored for accounting requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccurate information

• Request deletion of your data

• Object to certain uses

• Withdraw consent at any time

• Request transfer of your data (data portability)

To exercise these rights, contact us at:
karls-taxis@outlook.com

Cookies & Tracking

Our website may use cookies to:

• Improve browsing experience

• Monitor site performance

• Enable booking functionality

You can manage cookies through your browser settings.

External Links

Our website may contain links to other sites. We are not responsible for their privacy policies or content. Please review their policies before providing personal information.

Updates to This Policy

We may update this policy occasionally. Changes will be posted on this page with an updated revision date.

Contact Us

For questions or privacy requests, contact us:

Email: karls-taxis@outlook.com
Phone: 01432 667509